If you have a question about a booking, for example if you'd like to reschedule an appointment, we'd always advise contacting the Pro directly in the first instance.
If you've had a bad experience with a Pro, whether that's a poor quality treatment or an unprofessional experience, please contact us. We will treat your information with sensitivity in order to maintain good relations between you and our Pros. Our community is carefully curated and we keep only the very best Pros on our platform.
If you're experiencing technical or payment problems, or if you're unsure of who to talk to, please get in touch with us directly.