If you can't make an appointment, why not try to reschedule

You can cancel a booking at any time - if you need to cancel a booking, head to the Booking section of the app (📆) and tap to cancel. We'll let the Pro know you can't make it. 

If you cancel 24 hours or more before the appointment, we'll refund you in full.
If you cancel less than 24 hours before the appointment, your Pro keeps the deposit.

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